Manage orders and payments

1. Step 1

   See new orders

   In the menu, choose Orders. New orders from the chatbot are marked New, with each item, the total and the delivery address or pickup. A badge in the menu shows how many are waiting.

   

2. Step 2

   Move each order along

   Use the green button on each order: Confirm order, then Mark on its way (or Mark ready for pickup), then Mark completed. The customer gets a WhatsApp update at each step. Choose ⋯ to cancel an order.

3. Step 3

   Send a payment link

   Choose Payment → Request payment to send the customer a link to pay the order total. When they've paid, mark it paid.

   

4. Step 4

   Set up how customers pay

   In Settings → Payments, add your payment link from any provider (Stripe, PayPal and others) and other ways to pay, such as bank transfer or cash on delivery. Customers pay you directly; ChatFlow never holds your money.

   

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