Customers, segments and broadcasts

1. Step 1

   Find your customers

   In the menu, choose Customers. Search by name, phone, tag or notes, open anyone's profile, or choose Export CSV to download the list.

   

2. Step 2

   Filter and save a group

   Choose Filters to narrow the list by tag, last contact, bookings or orders, then choose Save as segment to keep it, for example "VIP customers" or "No visit in 90 days".

   

3. Step 3

   Create a message template

   WhatsApp requires an approved template for messages you start. In Broadcasts → Templates, choose New template, write your message in English and/or Arabic, and use {name} for the customer's first name. Meta reviews each template before you can use it; the page shows its status.

   

4. Step 4

   Send a broadcast

   Choose New broadcast, pick an approved template and your audience (all customers or a saved segment). You'll see how many customers will get it. Send it now or schedule it.

   

5. Step 5

   See the results

   Each broadcast shows how many messages were sent, delivered, read and failed. Customers can tap Stop offers or reply STOP to unsubscribe, and they're skipped from then on.

   

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