Delete your data
Last updated: September 26, 2026
You can ask us to delete your data at any time. Here is how, and what happens next.
Business owners
Email support@chatflow-ai.com from the email address of your ChatFlow account with the subject "Delete my account". We will delete:
- your account and login details, including a linked Google sign-in;
- your business, chatbot settings, knowledge, products and services;
- all conversations, customers and appointments;
- your WhatsApp connection and its encrypted access token.
Cancel any paid plan first from Billing so you are not charged again.
Customers who messaged a business on WhatsApp
Email support@chatflow-ai.com with the phone number you used and the name of the business you contacted. We will delete your messages and contact details from that business's ChatFlow inbox and let the business know.
Signed in with Facebook or Meta
If you connected ChatFlow through Meta and want your data removed, remove ChatFlow from your Facebook settings under Apps and websites, then email support@chatflow-ai.com so we can delete what we stored.
What happens next
We confirm your request by email and complete the deletion within 30 days. We may keep limited records we are legally required to keep, such as invoices.